Shop Policies

Shipping

  • There is a flat rate shipping fee of $8 for every order. We use USPS Priority Mail for all orders. Priority Mail takes 2-4 business days to arrive. Free shipping will be automatically added to any cart that totals $100 after discounts.

Processing

  • Please allow 2-5 business days for your order to ship. We promise to get your order packaged and shipped as fast as possible. Sundays and Holidays are NOT business days. Thank you for your patience :)

Returns/Refunds

  • All sales are final. We do not take returns. If you have any problems with your order, please contact us immediately.

  • Please make sure you enter the correct address and contact information. We will ship to the address that you give us. If you have sent us the wrong address, please contact us ASAP with your Full Name, Order Number, and correct address.

  • Orders are shipped with protective films to ensure they arrive safely. We are not responsible for damages during shipping, which are out of our control. Please file a claim here with USPS if your items are damaged during transit.

  • Alt Dreamscapes is not held responsible for lost or stolen packages. In the case that your package is lost/stolen, please contact USPS and file a claim here.

Product Variation

  • Each crystal is unique and no two crystals are the same. The product pictures will portray the most accurate representation of the crystal.

  • The pricing of the crystals is determined by rarity, weight, and size. We use a standard sizing method that is relative to each specific crystal. Ex. A medium sized Tumbled Opalite will be smaller than a medium sized Raw Labradorite.